Dr. Jennifer Dsouza is a Professor of Business Communication at Narsee Monjee College of Commerce and Economics, Mumbai, where she has taught since 2004. Prior to that, she has taught Communication Skills and Presentation and Communication Techniques to Engineering students for five years. Having completed her Doctorate in English Language Acquisition, she qualified the TESOL (Teaching English to Speakers of Other Languages) and TEYL (Teaching English to Young Learners) Certification from World Tesol Academy, UK. She has written articles on the Acquisition of Grammatical Skills in ESL. Her 21 years of teaching Professional Communication Skills was a rich ground for excavating need-based areas for efficient development of business communication skills.