Soft Skills for Managers (Sem 1, BBA Bengaluru North Univ)

We have great pleasure in presenting First edition “Soft Skills for Managers” written for students of UG courses. The related matters are written in a simple and easily understandable.

This volume is an attempt to pro vide the students with thorough understanding of Soft Skills for Managers. We have presented the subject matter in a systematic manner with liberal use of charts and diagrams where ever necessary so as to make it interesting and sustain students’ interest.

Contents –

Unit – 1 Introduction to Soft Skills
Introduction
Meaning of Soft Skills
Significance in Managerial Roles
Importance of Soft Skills in Organizational Success
Key Soft Skills for Managers
Communication Skills
Leadership Skills
Teamwork and Collaboration Skills
Time Management Skills
Problem Solving
Decision Making Skills
Review Questions

Unit – 2 Communication Skills
Introduction
Oral Presentation
Role of Business Presentations
Planning and Organizing Presentation
Planning Team
Online Presentations
Business Pitch
Meaning of Business Pitch
10 steps in Pitching
Elevator Pitching
Written Communication
Purpose of Writing
Principles of Effective Writing
The 3X3 writing Process for Business Communication
Pre Writing
Writing
Revising
Interpersonal Skills
Building Rapport and Trust
Handling Difficult Conversations
Strategies of Conflict Resolution Techniques at Workplace
Avoiding
Competing
Accommodating
Compromising
Collaborating
Review Questions

Unit – 3 Leadership and Teamwork
Introduction
Leadership
Concept of Leadership
Leadership Styles
Transformational
Transactional
Situational Leadership
Honing Leadership Skills
Adaptive Leadership in Changing Environments
Team Dynamics
Concept of Team
Building effective Teams
Roles and Responsibilities within Teams
Strategies for Fostering Collaboration
Team Cohesion
Review Questions

Unit – 4 Time Management and Corporate Etiquette
Introduction
Time Management Skills
Planning
Scheduling
Prioritizing
Multitasking
Corporate Etiquette
Meaning of Corporate Etiquette
Fundamental Features of Corporate Etiquettes
Etiquette at the Workplace
Telephone Etiquette
Handshake Etiquette
Office Etiquette
Business Meal Etiquette
Customer Interaction Etiquette
Meeting Etiquette
Presentation Etiquette
Board Room Etiquette
Interview Etiquette
Review Questions

Unit – 5 Resume, Group Discussion and Personal Interview
Introduction
Job Searching in Digital Age
Online Job Portals
Professional Networking
Social Media
Company Websites
Online Personal Branding
Freelance
Gig Platforms
Job Search Apps
Recruitment Agencies
Head-hunters
Resume
Preparing Resume
Covering Letter for Job Applications
Group Discussion (GD)
Purpose and Format of GD
Techniques for effective Communication in GD
Types of GD Topics (abstract, case-based, current affairs)
Strategies for Leading a GD
Evaluation Criteria in GD.
Personal Interview (PI)
Purposes of Employment Interviews
Types of Employment Interviews
Performing Optimally in a job Interview
Do’s and Don’ts before
During and after the Interview
Review Questions

Skill Development Activities