It gives us great pleasure to present the First Edition of Change & Conflict Management, designed to align with the Second Year B.Com. (Management Studies) syllabus of the University of Mumbai, in accordance with the National Education Policy (NEP) 2020, and effective from the academic year 2025–26.
This textbook has been developed to provide students with a comprehensive understanding of Change Management and Conflict Management, two essential areas in today’s dynamic organisational environment. It introduces learners to key models, theories, and processes that help organisations manage change effectively while addressing the challenges that arise during transitions. The content also covers leadership roles, team dynamics, organisational culture, and strategies to overcome resistance to change. In addition, the book focuses on the nature of workplace conflicts, their causes, and various approaches to conflict resolution and prevention. Students will gain insight into negotiation, third-party interventions, and the ethical considerations involved in managing conflicts. Through practical frameworks and conceptual clarity, this book aims to equip learners with the skills needed to navigate and manage change and conflict in modern workplaces.
Contents –
1. Basics of Change Management
2. Organisational Change and Communication
3. Basics of Conflict Management
4. Methods of Conflict Resolution
Model Question Paper