Quality Management has moved beyond an emphasis on management of quality to a focus on the quality of managing all the areas of operation throughout an organisation’s “quality value chain” in order to have a favourable impact on overall effectiveness of the organisation. An approach to doing business known as the total quality approach to quality management has caught on and is now widely practiced. Total quality is an approach to doing business that attempts to maximize the competitiveness of an organisation through the continual improvement of the quality of its products, services, people, processes and environments.
This book comprises 9 chapters which concisely present the various topics relevant to quality management, the study of which helps students management programs to acquire the basic understanding of the general principles, tools and techniques of quality management. The book is reinforced with exhibits, box illustrations and review questions as value addition.
| Book Content of Quality Management | |
| 1. Introduction to Quality Management 2. Principles and Philosophies of Quality Management 3. Statistical Process Control and Process Capability 4. Maintenance and Reliability 5. Business Process Reengineering 6. Tools and Techniques for Quality Management 7. Organising for Quality Systems 8. Implementation of Quality Systems 9. Information Technology and Quality Management |
|
