Rooms Division Techniques is a comprehensive, syllabi-oriented textbook that has been developed especially for the students of Hotel Management and especially for B.Sc. Hospitality Management students. The book has been developed keeping in mind the fact that there are no comprehensive notes available for Rooms Division Techniques (New Syllabus for B.Sc. Hospitality Studies, First Year).
The book is specially designed to meet the needs of students in undergraduate course in Hotel Management. The concepts are presented in easy language for the understanding of the students. All the topics included in the syllabus are covered in the book.
We hope this book will be helpful to Hospitality students to understand the basic concepts of Rooms Division Techniques.
Contents –
Section – I
1. Introduction to Housekeeping
2. Co-ordination with other Departments
3. Layout of Housekeeping Department
4. Organisation of Housekeeping Department
5. Guest Rooms
6. Cleaning Equipment
7. Cleaning Agents
8. Cleaning Routine of Housekeeping Department
9. Cleaning Routine of Guest Rooms
10. Cleaning Routine of Public Areas
11. Key Control
12. Control Desk
13. Housekeeping Supervision
14. Lost and Found Procedure
Section – II
1. Introduction to Hospitality Industry
2. Front Office Department
3. Room Types and Tariffs
4. Role of Front Office
5. Reservations
6. Pre-arrival Procedures
7. Guest Arrival
8. Guest Stay
9. Guest Departure
10. Methods of Payment
