“It gives us great pleasure to present the First Edition of Six Sigma and ISO, designed to align with the Second Year B.Com syllabus of the University of Mumbai, in accordance with the National Education Policy (NEP) 2020, and effective from the academic year 2025–26.”
In today’s modern world, Six Sigma and ISO Standards have become essential tools for enhancing quality, reducing errors, and improving overall efficiency in organizations. Together, they help businesses deliver reliable, safe, and globally competitive products and services while building trust and credibility among customers. This book aims to provide students with a clear understanding of two crucial pillars of modern organizational excellence Six Sigma and ISO Standards both of which play a transformative role in enhancing quality, efficiency, and global competitiveness.
The first module introduces learners to Six Sigma by exploring its evolution, key principles, methodologies, and practical applications, with special focus on the DMAIC framework and modern trends such as AI-driven Six Sigma. It also highlights ethical considerations and includes real case studies from Motorola and Mumbai’s Dabbawallas to demonstrate effective process improvement. The second module provides a comprehensive understanding of ISO Standards, Certification, and Auditing, covering essential ISO principles and widely used standards like ISO 9001 and ISO 45001. Students will also learn about audit procedures, the role of technology in ensuring compliance, and the growing importance of sustainability in ISO practices.
This textbook is designed to promote experiential learning through examples, case studies, and practical tools, helping students connect theory with real organizational practices. It supports academic excellence while developing professional skills relevant to quality management, operations, auditing, and business analytics. We hope it becomes a valuable resource for learners and educators, inspiring a deeper commitment to quality-driven growth.
Contents –
Module 1: Six Sigma
I. Introduction to Six Sigma
II. Six Sigma Methodology and Trends
Module 2: ISO Standards, Certification, and Auditing
I. Introduction to ISO Standards
II. ISO Certification and Auditing
