Organizations are increasingly inter-dependent as they source talent, goods and services from other organizations located in disparate parts of the world. They seek new ways of creating value for themselves, customers and partners. They operate outside and across traditional industry boundaries. These innovations have lead to focus on business models as a fundamental statement of direction and identity. Ineffective processes have huge potential to jeopardize the chances of consistently providing products that meet customer satisfaction and regulatory requirements. This scenario calls for organizational transformation.
The present book is classified into five parts. The first part introduces the best practices of quality management in manufacturing sector, second part highlights the best practices of quality in service sector, third part deals with the quality in education, fourth chapter deals with the most successful quality practices like TQM & Six Sigma, and the last fifth part deals with strategic issues in the quality management.
Contents :
PART I : QUALITY IN MANUFACTURING
Chapter 1 : Productivity Improvement through Japanese Quality Management System
– P.S.S. Hanumantha Rao
Chapter 2 : An Insight into Total Quality Management (TQM) approach at Visakhapatnam Steel Plant
– S.A.R. Sanna, Syed Ali Hussain
Chapter 3 : Implementation of Total Quality Management to Improve Employees Performance-An Approach
– Dr. Ravi Aluvala
Chapter 4 : Total Quality Management In Small Scale Industries: New Manthra
– S.N. Arjun Kumar
Chapter 5 : Quality Assurance in Manufacturing Sector: role of RFID Technology in Inventory Management
– B. Syam Sundar
Chapter 6 : The Collaboration Imperative on Quality in Manufacturing
– L. Harshit, V. Santosh Karthik, B.R. Solomon
Chapter 7 : Total Quality Management and Implementation of QFD in Product Design
– Chandra Sekhar Patro, K.Ratna Madhuri
Chapter 8 : 5S Methodology as a Tool for Developing the Organization
– G. Sahitya Reddy, Harsha Lingareddy, Madan Mohan
PART II : QUALITY IN SERVICE SECTOR
Chapter 9 : Quality Circles and its impact on Employee performance with Reference to IT companies located in Hyderabad-A Study – Dr. A. Ravi, Sanjay Kumar Taurani
Chapter 10 : The Impact of Service Quality on Tourism Industry
– C.B. Venkata Krishna Prasad, MR. Jhansi Rani, Dr. Suja S. Nair
Chapter 11 : Service Quality Assessment in Indian Insurance Industry Farhat Anjum
– Farhat Anjum Chapter 12 : Comparative Study of Zones of Tolerance of Service Quality of Indian Departmental Major Post Offices − An Application of SERVQUAL TOOL
– Upender Vennam, Rama Prasad MV
Chapter 13 : Service Quality Benchmarks and Measurement Models for Indian Banking Sector
– Robin Thomas, Prateek Maheshwari Chapter 14 : Customer Satisfaction, Service Quality and Diffusion of Service Innovations in Indian Telecom Industry
– Prof. Yogesh Brahmankar, Sh. Umesh K. Patil
Chapter 15 : Service Quality Maintenance and Students Perception about Service Quality Maintenance in Higher Educational Institutions-A Case Study in Machilipatnam Town, Krishna District, Andhra Pradesh.
– Dr. R. Padmaja
Chapter 16 : Dimensions of Service Quality in Hospitals: a Conceptual Framework
– Jhansi Rani Boda, Nikhil Thopucharla
Chapter 17 : A Study on “Quality Management” – Special Reference to Construction Industry
– Dr. M. Subba Rao
Chapter 18 : Customers` perception of Service Quality of Internet Service Providers (A Study in Visakhapatnam City)
– Dr. M. Sarada Devi, K Kiran Kumar, M. Vijetha Rani
Chapter 19 : Service Quality and Student Satisfaction : a Case Study at Private Management Education Institutions in Andhra Pradesh
– Dr. Ch. Venkataiah, Shaik Karim and Shaik Saleem
Chapter 20 : The Effectiveness of Satisfying Customer Needs to Achieve Strategic Quality in Health Care Services.
– P. Chakradhar, Dr. M. Hampanna, S.Deepthi
Chapter 21 : Quality Perception of Management Students towards Banking Services
– Shaik Saleem, Dr. M. Srinivasa Reddy, Shaik Karim
Chapter 22 : Impact of Service Quality on Telecom Customers-Satisfaction -A Study
– V. Anuradha
Chapter 23 : Quality of Work Life of Employees working in Selected IT companies at Hyderabad-A Study
– G. Swapna
Chapter 24 : Service Quality Measurement in Hypermarkets
– Dr. Sistla Phani Shekhar
Chapter 25 : Customer Satisfaction, Service Quality in Transportation System
– Sistlasamkarpad
Chapter 26 : Quality Management of Fruits in Reefer Containers to Boost India`s Exports.
– Sricharan Y. Kaza, Dr.Ch. Venkataiah
Chapter 27 : Customer Satisfaction through Implementation of Service Level Management Best Practices
– Ramakrishna Kavirayani
PART III : QUALITY IN EDUCATION
Chapter 28 : An Evaluation of Student Perceptions` of Educational Service Quality
– Rolla Anita
Chapter 29 : A Study on Total Quality Management & Developing A Comprehensive Model for Quality in Higher Education
– Varadha Raju Komanduru, Dr Ramesh Kumar Miryala
Chapter 30 : Quality of Teaching in Higher Education
– Farah sulaiman
Chapter 31 : Quality in Management Education: A Continuous Improvement Process
– Dr. Suresh Reddy Jakka
Chapter 32 : Quality Education-past / present / future
– Syeda Soophiya Mariyum
Chapter 33 : Quality of Education in India-A Conceptual Study
– A. Rupaveni, Arimenda Vijaya Sarada Reddy, N. Rohini
Chapter 34 : A Study on Quality Education in India-Some Facts and Facets
– E. Sreenivasulu
Chapter 35 : Quality Management Education in India in the 21st Century
– B. Udaya Bhaskara Ganesh
Chapter 36 : Quality Improvement in Management Education in India
– N. Saibabu
Chapter 37 : An Outlook on Indian Education System
– Anwesha Sahoo
Chapter 38 : Transferring Corporate Strategy to Classrooms-An Educational Innovation to Improve Quality of Participation
– R. Baskar
PART IV : TQM AND SIX-SIGMA
Chapter 39 : Food safety and Quality Control to reach the Millennium Development Goal
– Monika Choudhary
Chapter 40 : New Trends in Quality Management-A Descriptive Investigation
– Dr. Y. Jahangir, M.Narasimha
Chapter 41 : Strategies of Total Quality Management
– Dr. Pallavi K Ranganadh
Chapter 42 : Application of Six Sigma in assessing the Quality Status of Higher Learning Institutions in India
– Dr. D. Aravazhi Irissappane, P.Buvaneswari
Chapter 43 : Total Quality Management-A Competitive Advantage for Productions and Operations
– Mohanasundaram. K
Chapter 44 : Creativity and Innovation in Quality
– Madhuri Singh
Chapter 45 : Total Quality Management: Issues & obstacles
– K. Prasad, M. Murali
Chapter 46 : Values-Live Roots of Holistic Quality Management
– Suresh Vadithela, Sundeepa Vadithela and Nikhil Vemuganti
Chapter 47 : Accreditation & Standardization of Products
– T.Aparna Pavani
Chapter 48 : Optimal Design of X-Control Chart with Pareto In-Control Times
– Dr. Neelufur
PART − V : STRATEGIC ISSUES IN QUALITY
Chapter 49 : Total Quality Management (TQM)-A Case Study of Steel Industry
– Dr. Y. Jahangir, Dr. P. Yadaiah
Chapter 50 : Service Quality in Hospitality Industry-Need for Innovative Approach
– Sanjiv Srinivasan
Chapter 51 : Strategic Quality Management-A Service Quality Approach
– P. Lavanya
Chapter 52 : Assurance of Quality in Indian Higher Education A Path towards Advancement
– Prabina Kumar Padhi, Madhusmita Mishra
Chapter 53 : Quality Education-The Need of the Hour
– Sudarsan Sahoo
Chapter 54 : Quality of Educational Tools: Inventions from Traditional to Technological Era
– G. Santosh Kumar, P. Shirisha
Chapter 55 : Quality Culture for Organizational Excellence
– Professor S.S. Bhushanam
Chapter 56 : Total Quality Management [TQM]-A Cost Strategic Impact
– G. Satyanarayan Reddy
Chapter 57 : Core Concepts of Strategic Quality Management
– D. Sreelekha Sashi
Chapter 58 : Quality in Education
– Yogesh Chandra Kandpal, Dr. Pankaj kumar Tha, Dr. A. P. Saraszvat, Neha, Srivastava, Narendra Pal Singh Rohilla
Chapter 59 : Assessment of Service Quality in Higher Education Institutions
– Dr. Gurunath J. Fagare, Dr. K.V. Kokare
Chapter 60 : Job Satisfaction Among A University faculty members in India
– Dr. Bharat Kumar Porika
