This book is aimed to help the Undergraduate and Postgraduate students of professional courses by familiarizing them with the concept of Information technology management. It is intended to impact knowledge of IT infrastructure management topics and issues, while keeping difficult words as its minimum.
| Book Content of Information Technology and Infrastructure Management | |
| Chapter 1-Introduction Chapter 2-Service and Quality Chapter 3-Introduction To Itil Chapter 4-Incident Management Chapter 5-Problem Management Chapter 6-Configuration Management Chapter 7-Change Management Chapter 8-Release Management Chapter 9-Service Desk Chapter 10-Service Level Management Chapter 11-Management for IT Service Chapter 12-Capacity Management Chapter 13-IT Service Continuity Management Chapter 14-Avalabilty Management Chapter 15-Security Management Chapter 16-ICT Infrastructure Management Chapter 17-Application Management |
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