We have great pleasure in presenting the book “Basic Quality Management” written for students of UG courses. The subject matter is written in a simple and easily understandable language by considering Indian business perspectives.
This is an endeavor to provide the students with through understanding of basic quality management concept. While writing this book we have benifited greatly from the studies of a number of books and the articles written by scholars widen over diversely.
In writing the book special care has been taken to avoid gaps in the sequential arrangement of topics in the syllabus and logically developed the various facets of basic quality management step-by-step of an integrated approach with a view to make it a comprehensive and complete volume by itself. Topics covered are discussed as far as possible, in a fairly self-contained manner.
Contents –
1. Introduction
2. Tools and Techniques of TQM
