In an era of rapid healthcare transformations, understanding the structure and management of hospital services is essential for professionals and students alike. This textbook provides a comprehensive hospital management guide covering everything from service design to operations to help readers excel in the evolving healthcare environment.
Hospitals are complex organizations, distinct from other healthcare services. This book delves into the uniqueness of hospital services, their classification, and operations in India and globally, offering valuable insights for those in hospital administration or healthcare management. The design and planning of healthcare facilities are also thoroughly explored, including the various project phases, legal requirements, and organizational structure, which are essential knowledge for anyone involved in healthcare project management. A significant focus is managing outpatient and inpatient services, including accident and emergency services, critical care, and specialized units like burn wards and ICUs. Additionally, the book covers the often-overlooked ancillary services such as laundry, biomedical waste management, and blood banks, providing a complete view of hospital operations.
Technological advancements are crucial to modern healthcare, and this textbook addresses the adoption of hospital information systems (HIS), telemedicine, and ICT tools. Understanding these technologies and their impact on healthcare delivery is critical for professionals and students aiming to stay competitive. The book also offers essential knowledge for career advancement in hospital administration, equipping readers with the skills to lead in a competitive healthcare environment. Hospital case studies provide practical, real-world insights, helping bridge the gap between theory and practice. This textbook prepares readers with the knowledge and tools to excel in today’s complex healthcare systems.
Contents –
1. STRUCTURE OF SERVICES
Uniqueness of Hospital Services – Differences with Non-Hospital Forms of Healthcare Services – Classification of Hospital Services Based on Ownership, Extent of Specialization; Nature–Hospitals in India Today, Hospital as a System.
2. DESIGN AND PLANNING
Classification of Healthcare Facilities- Phases of Hospital Project – Preliminary Survey, Feasibility Survey, Financial & Equipment Planning, Site Selection Criteria, Legal Requirements & Design Consideration, Flowchart of Operation, Physical Facilities and Space Requirements, Statutory Requirements, Documentation, Equipment & Supplies, Hospital Organization Hierarchy–Roles & Function of Hospital Administration
3. OUT-PATIENT SERVICES
Outpatient Department – Planning and Management of Accident and Emergency Services, Physical Medicine and Physiotherapy, Daycare- Urgency and Utilization Management – Prioritization of Patient Needs
4. IN-PATIENT SERVICES
Operation of Wards and Facilities and Management of Medical and Surgical Services, Nursing Services and Administration, Critical Care Services like ICU etc – Specialty Services, Inpatient Department (General & Specialized Unit), Burn Unit, OT, and Super Specialty Services
5. OTHER SERVICES
Planning and Management of STP/ETP, Laundry, Central Sterile and Supplies Department (CSSD), Bio Medical Waste Management (BWWM), Building, Water Supply, Sanitary System and Fire Safety, Laundry & Linen, Housekeeping, Maintenance Department, Toilets, Other Supportive Services like Radiology, Laboratory etc – Blood Bank, Ambulance Services, Pharmacy, Cafeteria and Mortuary
6. HOSPITAL INFORMATION SYSTEM
Information, Communication and Technology in Healthcare-Barriers and Facilitators in Adoption of ICT-Telemedicine, Hospital Statistics, Evaluation of Hospital Services, Use of Management Information System
