Business Communication is one skill that will always remain the key to success in any business and profession. This book is designed to be a companion for everyone in business or profession. This difficult subject of communication has been made easy by the avoidance of management jargon and by practical examples given from everyday experience of business and industry. These actual business situations will provide a useful guide to teachers, students and executives as to the correct method of learning this subject. Wherever possible, class participation and home assignments have been indicated. Communication skills can be acquired only by practice. This book, we trust, will assist in this process if the teachers, students and others using it, follow the practical hints.
Contents :
1. Objectives of Business Communication
2. Management and Communication
3. Communication Techniques
4. Communication and Decision-making
5. Readiness for Communicating
6. Barriers to Communication
7. Principles of Communication
8. Problems in Modern Techniques of Communication
9. Crosswise Communication
10. Written and Oral Communication
11. Meetings,Committees and Conference
12. Communication in the Manager`s Day
13. Speeches
14. Written Communication
15. Punctuation
16. Parts of business Letters
17. Some Do`s and Don`t s in Correspondence
18. Applications
19. Inquiries,Offers and Orders
20. Complaints,Claims and Adjustments
21. Credit Letters
22. Status Inquiries
23. Collection Letters
24. Sales and Circular Letters
25. Banking Correspondence
26. Insurance Correspondence
27. Agency
28. Foreign Trade Correspondence
29. Miscellaneous Secretarial Correspondence
30. Public Relations
31. Precis Writing of Commercial Matter
32. Report Writing
33. Minutes Writing
34. Drafting of Representations
35. Dialogues
36. Case studies in Business Communication
