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Essential of Business Communication Skills for Engineers

125.00375.00

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This book is written for the purpose of helping students of Engineering to learn essential communication skills. Engineering skills in production and maintenance are truly useful only when they can be communicated to the users of the products. More and more, engineers are required to undertake tasks of reporting their work both orally and in writing, explaining their plants to seniors and to financiers, and persuading buyers about products. This book is meant to explain the principles of these communication skills. While keeping to the syllabus of the subject of Communication Skills in First Year Engineering, we have endeavoured to make the book practically useful for all persons who specialise in technology and feel the need to sell their ideas and products. Some aspects of writing which have not been included in the syllabus but are essential to writing have been given in appendices.

Book Content of Essential of Business Communication Skills for Engineers
      1. Concepts of Communication
      2. Barriers to Communication
      3. Techniques to Improve Communication
      4. Verbal and Non-verbal Communication
      5. Internal and External Communication
      6. Principles of Correspondence
      7. Language of Business Letters
      8. Layout and Format of a Business Letter
      9. Job Application Letters
      10. Enquiries and Replies
      11. Claims and Adjustments
      12. Sales Letters
      13. Group Discussion
      14. Summarisation
      15. Report Writing
      16. Reports
      17. Oral Presentation of a Report
      18. Meeting Documentation
      19. Technical Writing

Appendix I

    1. Appendix II
ISBN

Year of publication

2002

Edition

First

Pages

212

Book Code

Student Dollar Price

5

Library Dollar Price

15

Type

,

Author

S.M. Rai,

Urmila Rai

Publisher

Himalaya pub