We have great pleasure in presenting First edition “Soft Skills for Business” written for students of UG courses. The related matters are written in a simple and easily understandable.
This volume is an attempt to pro vide the students with thorough understanding of Soft Skills for Business. We have presented the subject matter in a systematic manner with liberal use of charts and diagrams where ever necessary so as to make it interesting and sustain students’ interest.
Contents –
Module – 1 Foundations of Business Communication
Introduction
Communication
Meaning of Communication
Types of Communication (Verbal-nonverbal-written)
Formal vs Informal Communication
Barriers to Communication
Office Communication Tools
Circulars
Memos
Samples
Templates
Email Etiquette Basics
Professional vs Personal Communication
Case Study
Keywords
Review Questions
Module – 2 Professional Writing
Introduction
Format of Formal Letters
Letters of Enquiry with Sample
Order Letters
Letters of Complaint
Reply to Letter of Complaint
Promotional Letters, Sales Letters
Recovery Letters
Format
Anatomy of a Good e-mail
Value Points for Writing Good e-mails
Writing an Effective e-mail
Difference between a well drafted
Poorly Structured e-mail
Case Study
Keywords
Review Questions
Module – 3 Career Skills
Introduction
Resume Writing Essentials
Chronological Format
Functional Format
Cover Letter Components
Meeting Management
Agenda Preparation
Minutes Writing
Action Reports
Case Studies of Effective Documents
Keywords
Review Questions
Module – 4 Public Speaking & Negotiation
Introduction
Public Speaking
Overcoming Stage Fear
Negotiation Skills
its Principles and Tactics
Interpersonal Communication in Teams
Cross Cultural Communication
Mock Negotiation and Feedback
Communication Assessment and Review
Case Study
Keywords
Review Questions
Skill Development Activities
