This book explains the concepts of communication, the principle that make messages effective, and gives examples to show how the principles are applied. It provides exercises and questions for practice. Examples and illustrations have been taken from classrooms where students and practitioners of management contribute their ideas.
Book Content of Communication Skills |
- Concept of Communication
- Communication Structure in Organisations
- Barriers and Gateways to Communication
- Communication Skills
- Non-verbal Communication
- Written Communication
- Seven Cs of Effective Communication
- Punctuation and Numerals
- Appearance and Layout of Business Letters
- Types of Letters
- Memos and Emails
- Report-Types and Structure
- Writing Business Reports
- Oral Communication
- Presentation Skills
- Interviews
- Group Discussion
- Meetings
- Negotiating Skills
- Impact of Communication Technology on Business Communication
- Media Management
- International Communication for Global Business
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