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Effective Communication


SKU: fc663ae29871 Category:

This book is a product of the authors extensive classroom experience of teaching graduate and postgraduate students of Management studies. Participation as Faculty in training sessions for practicing managers in various fields, gives an added dimension to the authors treatment of the subject. A good deal of the material has grown out of discussions in training sessions as well as classrooms and hence includes contributions from persons engaged in the field.
Most of the material has been successfully used in classrooms. A large number of examples illustrate the points made. Exercises at the end of every chapter help users of the book to practice their skills and to make them aware of the various applications.
Appendices on the use of punctuation and on the style of writing numerals in different kinds of documents serve as a ready source of reference on these two tricky aspects of writing. Making of presentations is carefully explained in detail, with instructions on preparation and delivery of oral presentations.


Book Content of Effective Communication
1. Concept of Communication
2. Objectives of Communication
3. Non-Verbal Communication
4. Inward and Outward Mail
5. Media and Modes of Communication
6. Channels of Communication
7. Barriers to Communication
8. Listening and Improving Communication
9. Speeches and Presentations
10. Interviews
11. Group Discussion
12. Basic of Letter Writing
13. Attribute of Effective Communication
14. Layout of a Business Letter
15. Social and Goodwill Letters
16. Job Applications
17. Personnel Letters
18. Enquiries and Replies
19. Orders and Replies
20. Complaints and Claims
21. Adjustment Letters
22. Sales Letters
23. Credit Letters and Status Enquiries
24. Collection Letters
25. Bank Letters
26. Insurance Letters
27. Basics of Report Writing
28. Writing Reports
29. Case Studies

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S.M. Rai,

Urmila Rai


Himalaya pub